Warranty Against Defects and Material Failure:
PaverPro® offers a warranty for all its residential application. The warranty covers defects in workmanship or material failure such as cracking, peeling or turning yellow. For one full year (from the date of sealing), all defects due to workmanship and/or material failure will be repaired at no charge.
What is not Covered by Our Warranty?
Our warranty excludes damages caused by the failure of any previous coating or sealer, failure of the substratum, or damage caused by customer abuse or neglect. Sealing of slate, flagstone and any other natural stone, as well as Polymeric sand installation are not covered under the warranty.
“Efflorescence” is not covered by this warranty as this is a natural occurrence, but is occasionally covered by the builder. According to the Interlocking Concrete Pavement Institute (ICPI), efflorescence is a natural process, in which a random white haze may appear on the surface of the brick, which is caused by lime or a water soluble calcium oxide that rises to the surface after repeated saturation due to rain or sprinklers. Efflorescence does not affect the integrity of the bricks and will usually resolve itself with time and exposure to the elements.
The proper sealing of concrete brick pavers can either retard or stop completely the efflorescence process due to the moisture protection achieved by the sealing process. However, this warranty does not state or imply that efflorescence will stop as a result of the sealing process. In addition, some brick pavers lie in a heavily moisture-ridden substratum due to improper drainage which may cause the bricks to retain moisture and cloud the bricks. Only proper drainage will correct the problem and is not the responsibility of PaverPro. PaverPro also does not warranty sealer on pavers over slabs as we cannot tell how much moisture the slab retains which can have an effect on the way the sealer cures.
The customer understands that the sealing is only as good as the quality and condition of the bricks that are being sealed! No claim is expressed or implied that we can totally remove all stains prior to application. We remove as much as is possible with today’s technology, yet some stains such as paint, oils, and efflorescence are set deep into the pores of the bricks making total removal impossible without serious damage to the delicate patina of the bricks.
Some stains can only be removed by having the bricks replaced manually (make sure that the replacement bricks are a close match to the originals in their unsealed state). In addition, no claim is implied on how long the sealer will last (condition, quality and how well the pavers are maintained can affect durability). Note that the sealer can be slippery in some cases, which we cannot be liable for.
Finally, PaverPro's warranty does not cover weed growth or insect infestations, as sealer and joint sand are not a preventative for either. Sealed pavers essentially repel chemicals used to treat these conditions and aid in preventing pavers from absorbing all of the chemicals used to treat infestations, weeds, and the like.
*PLEASE NOTE: WARRANTY IS NON-TRANSFERRABLEText